joker merah Platform Privacy Notice
This page describes what we collect when you use joker merah and how we keep that data protected. We collect personal information only when you create an account, deposit funds, or interact with our customer support team. Your data is encrypted in transit and stored on secure servers. We do not sell your information to third parties, and we share it only where required by law or to process your transactions.
Our privacy practices apply whether you access joker merah via Android APK, iOS browser, or desktop. We handle your email, phone number, national ID, and payment details with the same security standards across all platforms. This notice explains our data collection, use, retention, and your rights.
If you have questions about how we handle your data, contact our support team via email or in-app chat.
What Data We Collect
We collect the following information when you use joker merah:
- Account information: Email address, phone number, full name, date of birth, and password (hashed, never stored in plain text).
- Identity verification: National ID (KTP), passport, or driver's license photo; selfie holding your ID; and any supporting documents we request during KYC review.
- Payment information: Payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details); transaction history; and deposit/withdrawal amounts.
- Device and usage data: Device type (Android or iOS), app version, IP address, browser type, and pages visited on joker merah.
- Support interactions: Messages you send to our customer support team, including chat logs and email correspondence.
We do not collect your location data, contacts, or calendar. We do not access your camera or microphone except when you voluntarily upload a selfie for KYC verification. We do not track your activity outside joker merah.
How We Use Your Data
We use your data for the following purposes:
- Account management: Creating and maintaining your account, processing password resets, and verifying your identity.
- Transaction processing: Processing deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment; settling bets and game outcomes; and processing withdrawals.
- Compliance: Verifying your identity (KYC), detecting fraud, and complying with legal obligations.
- Customer support: Responding to your inquiries, resolving disputes, and improving our service.
- Marketing: Sending you optional newsletters and promotional messages (you can opt out at any time).
- Analytics: Analyzing how users interact with joker merah to improve performance and user experience.
We do not use your data to make automated decisions about your account (such as automatic account closure or bet restrictions) without human review.
Who We Share Your Data With
We share your data only in the following circumstances:
- Payment processors: We share your payment details with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to process deposits and withdrawals.
- KYC verification providers: We may share your identity documents with third-party verification services to confirm your identity.
- Legal compliance: We share data with law enforcement, tax authorities, or other government agencies when required by law.
- Service providers: We share data with hosting providers, email services, and analytics platforms that help us operate joker merah.
We do not sell your data to advertisers, data brokers, or other third parties. Our service providers are bound by confidentiality agreements and may only use your data to provide services to us.
Our joker merah Data Retention Policy
We retain your account data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with tax and anti-money-laundering regulations. We delete other personal data within 90 days of account closure, unless we are required by law to retain it longer.
Your Rights and Choices
You have the following rights regarding your data on joker merah:
- Access: You can request a copy of all personal data we hold about you.
- Correction: You can update your email, phone number, or other account information at any time in your account settings.
- Deletion: You can request deletion of your account and associated data, subject to legal retention requirements.
- Opt-out: You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or adjusting your notification settings in the app.
- Data portability: You can request a copy of your data in a portable format.
To exercise any of these rights, contact our support team via email or in-app chat. We will respond to your request within 30 days.
Data Security on joker merah
We encrypt all data in transit using SSL/TLS encryption. Your password is hashed using industry-standard algorithms and never stored in plain text. Our servers are located in secure data centres with physical access controls, firewalls, and intrusion detection systems. We perform regular security audits and penetration testing to identify and fix vulnerabilities.
However, no security system is perfect. If we discover a data breach, we will notify you within 72 hours and take steps to mitigate the impact. We recommend using a strong, unique password for your joker merah account and enabling two-factor authentication if available.
Jurisdiction and International Transfers
joker merah operates in multiple jurisdictions. Your data may be transferred to, stored in, or processed in countries outside Indonesia, including countries with different data protection laws. By using joker merah, you consent to such transfers. We take steps to ensure that your data receives the same level of protection regardless of where it is processed.
If you are in Jakarta, Surabaya, Bandung, Medan, or another region where joker merah operates, your data may be transferred internationally for processing. We comply with applicable data protection laws in each jurisdiction where we operate.
Contact joker merah
If you have questions about this privacy notice or how we handle your data, contact our support team:
- Email: [email protected]
- In-app chat: Available 24/7 in the joker merah app
- Mailing address: Available upon request via email
We will respond to your inquiry within 5 business days. This privacy notice may be updated from time to time. We will notify you of material changes via email or in-app notification.